Customer Success & Account Growth
Customer Success & Expansion Intern
Supports existing customers, identifies website rescue, ecommerce, app, and website-care opportunities, gathers approved testimonials/case studies, and drives repeat business and referrals.
About the role
You will help existing WebMetro customers get more from their websites and applications, make sure their requests are followed through, and spot where further work, ongoing care or a referral would genuinely help them.
What you will do
- Support existing customers and help coordinate follow-ups.
- Identify opportunities for website improvements, website rescue, ecommerce, app development, and ongoing website care.
- Identify potential upselling, cross-selling, and repeat-business opportunities.
- Coordinate customer feedback and satisfaction follow-ups.
- Gather testimonials and case studies only with appropriate customer approval.
- Identify opportunities for customer referrals.
- Track customer requests, expansion opportunities, and repeat business.
- Work with internal teams to ensure customer opportunities are followed through.
Apply for this role
Applications go straight to the WebMetro team and are never shown publicly.