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Professional Services · Nairobi, Kenya · 2026
Webmetro integrated an AI chatbot and automation pipeline with a client's CRM — deflecting routine inquiries and routing complex cases to human agents with full context.
Support teams spent excessive time on repetitive FAQs while response SLAs slipped during peak hours.
We deployed a secure AI assistant connected to CRM data, with human handoff, logging, and analytics dashboards.
28%
Response time improvement
45%
FAQ automation rate
6 weeks
Deployment
Talk to Webmetro about a similar engagement.
Logistics · Nairobi, Kenya
ERP Systems
Webmetro built a modular ERP system that unified inventory, fleet dispatch, and finance reporting for a Nairobi logistics company — reducing manual reporting time by 40%.
View project →
Financial Services · Nairobi, Kenya
Cybersecurity
Webmetro conducted penetration testing and remediation planning for a Nairobi financial services SME, producing audit-ready documentation aligned to regulatory expectations.
View project →
Retail · Westlands, Kenya
SEO Services
A Westlands retail brand improved local search visibility and lead volume within three months through technical SEO, Google Business Profile optimization, and targeted PPC.
View project →Professional Services · Nairobi, Kenya · 2026
Webmetro integrated an AI chatbot and automation pipeline with a client's CRM — deflecting routine inquiries and routing complex cases to human agents with full context.
Support teams spent excessive time on repetitive FAQs while response SLAs slipped during peak hours.
We deployed a secure AI assistant connected to CRM data, with human handoff, logging, and analytics dashboards.
28%
Response time improvement
45%
FAQ automation rate
6 weeks
Deployment
Talk to Webmetro about a similar engagement.
Logistics · Nairobi, Kenya
ERP Systems
Webmetro built a modular ERP system that unified inventory, fleet dispatch, and finance reporting for a Nairobi logistics company — reducing manual reporting time by 40%.
View project →Financial Services · Nairobi, Kenya
Cybersecurity
Webmetro conducted penetration testing and remediation planning for a Nairobi financial services SME, producing audit-ready documentation aligned to regulatory expectations.
View project →Retail · Westlands, Kenya
SEO Services
A Westlands retail brand improved local search visibility and lead volume within three months through technical SEO, Google Business Profile optimization, and targeted PPC.
View project →