The problem
Marketing spends money to generate interest, then enquiries sit unanswered or get lost between salespeople and chat apps.
What usually causes it
- Leads only in personal WhatsApp or email
- No SLA or ownership for first response
- No CRM stages or reminders
- Website forms that do not create tracked records
Outcomes to aim for
- Central lead inbox with source and landing page
- Faster first response and clear owners
- Quotes and follow-ups tied to the same record
- Visibility into which pages create revenue
How we typically work
- Unify form, WhatsApp, and call tracking where practical
- Define qualification and response rules
- Connect CRM → quote → invoice workflow
- Review conversion weekly with real data
Related services
Related industries
FAQs
Can WhatsApp still be the main channel?
Yes — with capture and logging so the business owns the conversation history, not only one phone.
