The problem
Sales teams answer the same questions all day while hot leads wait, and management cannot see conversion from chat.
What usually causes it
- No scripts or catalog for common products
- No CRM link from chat to deal
- After-hours messages ignored
- Multiple staff sharing one number without history
Outcomes to aim for
- Guided flows for FAQs and qualification
- Human handoff for complex deals
- Logged conversations and outcomes
- Optional AI assist where volume justifies it
How we typically work
- Map your sales conversation tree
- Connect capture to CRM / lead inbox
- Pilot with one team or product line
- Tune based on reply rates and closed deals
Related services
Related industries
FAQs
Will customers hate bots?
They hate dead ends. We keep humans for negotiation and use automation for routing, FAQs, and after-hours capture.
